FAQs & Policy

(Frequently Asked Questions)

How long will it take?

On average, we run about a week ahead but can almost always do a small job within 3 days and frequently within 24 hours. I'm sure you can appreciate our desire to keep everyone happy while adhering to "first-come, first serve."

Some jobs require work that is beyond our control such as awaiting special materials or getting permits. Either way, we'll give you solid estimate on time to the best of our ability. That estimate will be more accurate if the materials are in stock (most are.)

When and how do I pay?

As is common in the sign/construction business, 50% is required to start the job and the last 50% is paid at completion. For those that get installed, payment is made at the time of install. As a small company we are not able to do billing and carry accounts until we have done several jobs and have established a good working relationship.

Payment is acceptable via Cash, Check, VISA or MasterCard. There is a $25 charge for returned checks.

Can I return something I don't use for a refund?

If there is material that we can use without removing anything, and it's something that we stock, then we will give a refund minus a 15% restocking. This would apply to common items such as real estate sign posts. Unfortunately, if the item was custom ordered then we cannot give any return because we will not likely be able to recover anything on it ourselves.

What if I don't like it?

Satisfaction is our goal and the many returning customers speaks for itself. If work does not turn out right then we will make it so. All work gets approved beforehand so this is incredibly unlikely. It does happen, rare though it may be, that what we build is not what the customer wants. In most cases, we will issue a refund for that item.